Frequently Asked Questions

Orders & payment

Which payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. All payments are processed securely — we never see or store your card number.

Do I need an account to order?

No. You can check out as a guest. An account lets you track orders and reorder quickly.

Can I change or cancel my order?

Yes, until it is dispatched. Email support@[UK DOMAIN] with your order number as soon as possible.

Are your prices including VAT?

Yes. All prices on this website include UK VAT at 20%. A VAT invoice is emailed with every order.

Delivery

How much is delivery?

Standard tracked delivery is £3.99 and free on orders over £40. Express next-working-day delivery is £6.99. See Delivery Information.

When will my order arrive?

Orders placed before 1 pm (Monday–Friday) are dispatched the same day. Standard: 2–3 working days. Express: next working day.

Do you deliver outside the UK?

Not yet. We currently deliver to the UK, the Isle of Man and the Channel Islands.

Products

Are your gel polishes HEMA-free / TPO-free?

Each product page shows whether the product is HEMA-free and TPO-free. All gel products we sell in Great Britain comply with UK cosmetics law.

Which lamp do I need for your gels?

Our gel polishes cure under UV/LED lamps. Curing times are printed on each product page and on the bottle — follow them exactly, because under-cured gel can cause allergic reactions. [CONFIRM cure times per range before go-live]

How do I avoid allergic reactions?

Always keep gel off the skin and cuticle, cure fully, and never touch uncured gel. If you notice itching, redness or swelling, stop using the product and see a doctor. Gel products marked "for professional use" are intended for trained nail technicians.

Do you sell to salons?

Yes — apply for a Salon / Trade account to get trade prices.

Returns

Can I return a product?

Unopened products can be returned within 14 days of delivery. For hygiene reasons, cosmetics cannot be returned once the seal is broken, unless faulty. See our Returns & Refund Policy.

My item arrived damaged or wrong — what do I do?

Email a photo to support@[UK DOMAIN] within 48 hours of delivery and we will send a replacement or refund at no cost to you.